As a business focused on encouraging happiness through creativity, we are committed to providing an excellent shopping experience.
However, things happen…
Unfortunately, our online classes are non-refundable. We offer a lot of instructional content for free, so you know before you purchase an online class, that the content will be just as spectacular as the free instruction. However if you have any technical issues, we are happy to help resolve them. Please just contact us using the form below and we will do our best to address your issue.
However, if you are unhappy, for any reason, with your purchase of kits or materials from the Jewelry Classes with Jen website, contact us within 30 days of your purchase and we will direct you through an exchange or refund.
- Return shipping is not covered.
- The materials must not have been modified in any way.
- Upon receipt of your kit and/or materials, in their new and unused condition, we will refund the price of your kit and/or materials purchase minus the shipping charges.
- Restrictions may apply for discounted items or promotional offers.
- Custom orders are non-refundable and non-returnable.
- Late returns are subject to a re-stocking fee.
Contact us via email...
Other methods you can reach us…
Via telephone… anytime from noon to 8:00 pm (in Arizona) at (480)635-2402
Via mail… Jenuine Article, PO Box 72265, Phoenix, AZ 85050